Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. Which I did and they just forwarded it back to W.E. Our complaint is similar to others here. They couldve wipe it off but didnt care enough to. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. on hold as I type this. We have followed up on your request and provided a resolution on this matter. It did not and the order was marked as 'delivered.' I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. Holding. Thank you! I emailed again on January 11, January 23, and January 24 with no response. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? 2. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. Thank you for notifying us of this Customer complaint. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I consider this case taken care of as we offered the Customer the desired settlement noted below. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. Contact Info. This is currently the cheapest offer among 5 stores. **** ******. Please do let us know if you are needing any further help. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. I emailed the company 2 mores times after the phone call, and still no reply. Per the records I see, we shipped her the parts she needed once our warehouse opened. It was awful quality and at this point I want nothing to do with them. Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. When the replacement unit was received, it was damaged by the carrier. It was received damage on the box and frame (I have photos). Better Business Bureau: WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. Please feel free to reply to that email thread with any additional questions or concerns. Very disappointed to learn that we are not the first to experience similar problems with this company. It arrived damaged on January 7, 2023. I ordered a tv stand from Walker Edison on January 4, 2023. Read reviews from other users. WebDEMCO MEMBER SERVICE CENTERS. I reached out to the Amazon seller who asked me to reach out to W.E. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. Customer Reviews are not used in the calculation of BBB Rating. 11/30: emailed support@walkeredisonshop.com again. 1. Company Description: ? WebTo begin the process, call the P.C. It arrived without its hardware. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. They never called back. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). BBB Business Profiles are subject to change at any time. Has been 20 minutes. I ordered two pieces of furniture on 11/19. Sincerely, This case is surprising to me as the exchange we had with this Customer was lovely. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. Voicemail box is full, couldnt leave message. I brought it to his attention and he assumed it was because it's made of wood. Can you please let me know which is available and how soon? Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. They did not. Log in to manage your orders, payout reports, store statistics, and general settings. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. I'm still in need of something asap as I cannot assemble me bed. 11/21: email containing tracking numbers and confirmation that order was on the way sent. Drive-thru service available at all I do not show a reply from ************** after this email was sent. Industry: Furniture and Home Furnishings Retailers I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. 4. Purchase price $284.76 on 12.29.22. 3. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. I knew that wasn't the case because it was too many parts damaged. This information is If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. ***********,I do apologize for the delay.You order has been approved for the hardware pack.As soon as my parts team ships your order and I have tracking I will forward it to you. This is month five of me trying to get a refund. directly. No one has returned my emails and I have sat on silence holds for over 2 hours. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. Well guide you through the process. Thank you! Investor Since. 6 complaints closed in the last 12 months. The link goes nowhere and the tracking number is the same as the order number. Please note that Klarna does not verify whether the user has used or purchased the product. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. I made photos and emailed the company that day. Deck set-off-season -stored in basement of home. Unfortunately we didn't realize that until after the fact! 12/7: called support. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It appears the company has no interest in replacing the damaged part of the desk. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. We were able to look into your request and have followed up with a reply offering our assistance. It arrived See details. If not, please refund me. Note that complaint text that is displayed might not represent all complaints filed with BBB. Customer Rating. In one of the drawers the screws were too big for the hole so the wood ended of splitting. Color: The pieces all went together wonderfully and the tv stand is very sturdy. We were able to put the unit together and now have it in place with our tv on it. I want a new top part of the desk sent to me, Part # 1 of desk D52HARL. I left my concern, contact info and inquiry #*****. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. They admitted this to me in email almost immediately and said they were refund me. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). Thank you for your patience and understanding. WebWalker Edison Furniture and Home Furnishings Manufacturing West Jordan, Utah 5,698 followers Live Outside the Box Thank you! This Customer originally reached out to us when our warehouse was closed due to a corporate move. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews Once I seen it, I was infuriated! Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. I sent an email to their customer service and they didn't reply until I called their phone number. 11/19 my order was confirmed via email, order #**** Call lasted 6 minutes, no call back received. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. Manufacturer told me of their online form to complete and send pics. As a matter of policy, BBB does not endorse any product, service or business. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. On: So I called them and during phone call was disconnected and not at my end. was on hold for 20 minutes. Investor Type. Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. Our sincerest apologies for the delayed response time, we are currently working through a back log. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. Meanwhile, I have a bed that I cannot use and cannot return. Hello, I bought a Walker Edison dresser on June 1st,2021. Awful company through and through. I went weeks with no response at all. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Doing Business As: Walker Edison. Thank you for reaching out and providing that feedback. 12/3/21: called support. The box was damaged and two corners of the desk were damaged. 12/2: i called support at **********. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Thank you for reaching out and providing that feedback, it is greatly appreciated. ****************** opted to wait for the warehouse to re-open. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. This was an illegitimate practice and inconvenience. Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) BBB Business Profiles generally cover a three-year reporting period. So, I filled out a missing parts form from Walker Edison and they never replied. They are absolutely scamming and I don't use that word lightly. BBB is here to help. Thank you and have a great day! We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. The product box and item was damaged. I then called during their business hours, but only received voicemail. The unit was sent at her request to replace the original piece she received with damange. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. I had one screw that was stripped and wasnt able to use it. Participating Rounds. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. Order # ********* Item # ******* . WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. D'Albor's Homefurnishings offers high quality Furniture, I'm just trying to get the necessary hardware, which was never packed in the box. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, WebWalker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash Model: BB70CSPGW | SKU: 6256192 4.4(372 Reviews) 50 Answered Questions Highly rated by customers for: Design, Set up, Price $149.99 Add to Cart Customer reviews 4.4 (372 customer reviews) Write a Review 5 260 4 61 3 16 2 14 1 21 Value 4.3 Quality Unfortunately, ************** did not wish to review another unit and requested a refund. WebOverview. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). I paid $300.30 for this dresser and my goal is to get $150 back. 5. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Investor Name. Key Principal: Brad Edison Bonham See more contacts. No one has even personally emailed me to say they will take care of my issue. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com No response At this point, I want to return this item for a full refund as it has caused me too much aggravation. We hoped they would just send a replacement part for the damaged piece. I have never had an issue such as this with any company I have ordered from such as this one. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. I contacted the company via email right away, on October 20th. No one ever called me back. Thank you for reaching out. I'd never do business with them again and quite frankly, I'd return the product if I could. No response Next spring season brought back out to patio. All locations close daily for lunch, 12-1. Since I cannot get through to Walker Edison (see above), we are at an impasse. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Im just gonna list all the things that were wrong with pictures: I completed an online replacement parts form on their website requesting parts 1, 2 and 16. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. rove disposable blinking, helen barbara nelson death,

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